Shipping Policy
Order Processing
At KEEN Footwear, your order enters processing immediately after successful payment. We aim to complete processing within 1-3 business days, though this timeframe can vary due to factors like product availability, order verification, active promotions, and public holidays. Please note that this processing period excludes shipping transit time.
Shipping Options and Availability
Shipping methods and fees depend on your delivery destination and the specific products in your order, such as our men's, women's, and kids’ footwear selections. Available options and charges will be clearly displayed at checkout. Some products or locations may have shipping restrictions that affect availability.
Delivery Estimates
Estimated delivery times, typically within 5-10 business days after shipping, are provided during checkout or via shipping information. These estimates are subject to variables including carrier schedules, weather conditions, customs inspections, holidays, and other logistical factors, so they cannot be guaranteed.
Shipping Costs
Shipping fees are calculated based on your destination, the chosen shipping service, and your order specifics. All applicable shipping charges will be shown for your review before you complete payment. Promotional or discounted shipping offers may include additional terms.
Tracking Your Order
Once your KEEN Footwear order ships, tracking information may be provided when available. Carriers sometimes require time to update tracking systems after dispatch. If you don’t see tracking details immediately, rest assured your shipment may still be en route.
Modifying Delivery Information
Please verify your shipping address carefully before finalizing your order. If you need to correct your delivery details, contact KEEN Footwear customer support at ksenuhka19@owo-mailteam.bond as soon as possible. We will do our best to assist with changes before your order ships, but cannot guarantee modifications once fulfillment begins.
Handling Delivery Issues
- If a delivery attempt fails, carriers may try again, hold your package for pickup, or return it according to their policies.
- Follow any carrier instructions related to redelivery or collection to avoid further delays.
Delayed, Lost, or Damaged Shipments
If your package is delayed, missing, or arrives damaged, please contact our customer support with your order details. We will investigate and guide you through the next steps.