Return & Refund Policy for KEEN Footwear
At KEEN Footwear, we want you to feel confident and satisfied with your purchase. If you are not completely happy with your order, this policy outlines how to request a return, exchange, or refund for eligible products.
Return Eligibility and Timeframe
Returns for eligible items can be made within 30 days of delivery. Please ensure you submit your return request within this 30-day window. Additional consumer protection rights may apply as required by law.
Product Condition Requirements
To qualify for a standard return, your product must:
- Be unused and in its original condition
- Include original packaging, when applicable
- Contain all accessories and components that came with the product
- Show no damage caused by improper use
- Be accompanied by proof of purchase
Note that some products might have special return restrictions imposed by law and thus may not be eligible for a standard return.
Requesting a Return
To submit a return, please follow these steps:
- Verify your item meets the eligibility criteria listed above
- Find your order number
- Identify the product you wish to return
- Specify the reason for the return
- Contact KEEN Footwear customer support at ksenuhka19@owo-mailteam.bond for return instructions
- Follow the return procedure provided by customer support
Do not send products to any return address that has not been confirmed by KEEN Footwear.
Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, incomplete, or different from what you ordered, please notify us promptly. We may ask for photos or additional details to verify the issue. Depending on the case and applicable laws, KEEN Footwear will arrange a replacement, refund, or another suitable resolution.
Return Review Process
Returned items are inspected once received. After reviewing the return, we will notify you of our decision regarding your refund or exchange. If more information is needed during the review, a KEEN Footwear representative will contact you.
Refund Details
- Refunds for approved returns are typically credited to the original payment method.
- The timing of refund availability may vary based on your payment provider or financial institution.
Once a refund is approved, KEEN Footwear generally processes it within 5-10 business days.
Return Shipping Costs
If you are returning an item due to a change of mind, you may be responsible for paying the return shipping fees where permitted by law. However, if the return results from an error on our part (such as a damaged or incorrect product), we will review the situation and determine the appropriate solution, which may include covering return shipping or offering a replacement.
Exchanges
Exchanges are subject to product availability. If the item you want as a replacement is not in stock, KEEN Footwear will discuss alternative options, including refunds.
Order Cancellations
If you need to cancel your order, please contact our customer support within 24 hours of placing the order. Orders already processed for shipment may not be cancellable; in such cases, please use the return process after delivery.
Items Not Eligible for Standard Returns
Certain products, such as personalized or hygiene-related goods, may not be eligible for returns due to change of mind, where permitted by law. This policy does not affect your statutory consumer rights.